Frequently Asked Questions (FAQ)
Welcome to our comprehensive FAQ section. Here you'll find answers to the most common questions about our webshop. If your question isn’t listed here, feel free to contact us.
Find your answer
1. What are the shipping costs?
We offer free shipping on all orders. You pay nothing extra for delivery.
2. What is the delivery time?
Delivery takes 7 to 12 business days. You will receive a shipping confirmation email once your order has been dispatched.
3. How can I track my order?
After your order has been shipped, you will receive a tracking number via email. You can use it to check the status of your delivery on our website.
4. Can I cancel or change my order?
You can cancel or modify your order within 2 hours after placing it. Please contact our customer service team. After this period, we cannot guarantee changes or cancellations.
5. What is your return policy?
You can return unwanted items within 30 days of receiving them for a full refund or exchange. Items must be unused and in their original packaging. Return shipping costs are the customer's responsibility. For full details, please visit: Return-Policy
6. What if my order arrives damaged or defective?
If your item arrives damaged or faulty, please contact our customer service immediately. We will guide you through the return process and arrange a replacement or refund.
7. Can I change my delivery address after placing an order?
Yes, address changes are possible within 2 hours of placing your order. Contact customer service to request the change.
8. How can I reach customer service?
You can contact us via email at info@susan-jewels.com contact form on our website. We aim to respond to all inquiries within 24 hours.
